Which applies to me, warranty or paid repair?

Warranty

To claim warranty services, register your device. By registering your device within four weeks of purchase, STORZ & BICKEL will give you an additional third year's warranty (two years warranty without registration) for your VOLCANO CLASSIC, VOLCANO HYBRID, MIGHTY+ or VENTY. The warranty for your MIGHTY, CRAFTY+ or PLENTY is two years. Within this period, defects on your device can be repaired by STORZ & BICKEL free of charge. Normal and natural wear and tear as well as improper use are excluded from the warranty. In this case, however, you have the option of a paid repair.

Paid repair

If your device is outside the legal warranty or guarantee period or has defects that are not covered by our warranty, you have the option of sending your device in for repair. Please make sure to register your device for this service as well. You can select the applicable repair case for your device under "Buy repair" in your customer account after a successful product registration.

How does the repair service work?

1. Select your country

2. Log in to your customer account or register as a new customer.

3. Go to the "my devices" section of your customer account.

4. If you have not already done so, register your new device.

5. Your device can now be found under the menu item "my devices". Please be patient, we need up to 72 hours to verify your registration. Then click on your device and start a repair request.

6. Now you have the possibility to select your repair case. If you have any questions about your repair, please contact our customer service.

The general terms and conditions of STORZ & BICKEL GmbH for repairs can be found here.

Further information

Please send us the defective device (hot air generator) WITHOUT accessories or spare parts (e.g. cooling unit, filling chamber, etc.). We have to dispose these components for hygienic reasons, without you being entitled to replacement of these components or claim for value replacement.

All prices are in USD. Shipping charges depending on the destination country are as follows:

• USA 10 USD
• Canada 20 USD
• International 30 USD