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Repair


Which applies to me, warranty or paid repair?

Warranty

To claim warranty services, register your device. By registering your device, you will receive a three-year warranty from STORZ & BICKEL for your VOLCANO CLASSIC, VOLCANO HYBRID, MIGHTY+, CRAFTY+ or PLENTY and a two-year warranty for your MIGHTY. Within this period, defects on your device can be repaired by STORZ & BICKEL free of charge. Normal and natural wear and tear as well as improper use are excluded from the warranty. In this case, however, you have the option of a paid repair.

Paid repair

If your device is outside the legal warranty or guarantee period or has defects that are not covered by our warranty, you have the option of sending your device in for repair. Please make sure to register your device for this service as well. You can select the applicable repair case for your device under "Buy repair" in your customer account after a successful product registration.

How does the repair service work?

1. Select your country

2. Log in to your customer account or register as a new customer.

3. Go to the "my devices" section of your customer account.

4. If you have not already done so, register your new device.

5. Your device can now be found under the menu item "my devices". Please be patient, we need up to 72 hours to verify your registration. Then click on your device and start a repair request.

6. Now you have the possibility to select your repair case. If you have any questions about your repair, please contact our customer service.

The general terms and conditions of STORZ & BICKEL GmbH for repairs can be found here.

Further information

Please send us the defective device (hot air generator) WITHOUT accessories or spare parts (e.g. cooling unit, filling chamber, etc.). We have to dispose these components for hygienic reasons, without you being entitled to replacement of these components or claim for value replacement.

All prices are in USD. Shipping charges depending on the destination country are as follows:

  • USA 10 USD
  • Canada 20 USD
  • International 30 USD
VOLCANO HYBRID
 Repair case
 Costs
 Electronics  189 USD
 Heating  139 USD
 Air-Management  169 USD
 Housing  139 USD
VOLCANO CLASSIC

 

 Repair case
 Costs
 Switches  59 USD
 Heating/Electronics  99 USD
 Air-Management  149 USD
 Housing  89 USD

VOLCANO DIGIT

Reparaturfall
Kostensatz
Schalter 59 €
Heizung/Elektronik defekt 99 €
Luftmanagement 99 €
Gehäuse 89 €
MIGHTY+
 Repair case
 Costs
 Repair (flat-charge)  159 USD
MIGHTY
 Repair case
 Costs
 Repair (flat-charge)  149 USD
CRAFTY+

 

 Repair case
 Costs
 Repair (flat-charge)  139 USD
CRAFTY
 Repair case
 Costs
 Repair (flat-charge)  119 USD
PLENTY

 

 Repair case
 Costs
 Repair (flat-charge)  119 USD
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