If you are not in the country shown, please select your country to be directed to the correct store.

 VOLCANO TROUBLESHOOTING

The switch on my VOLCANO is defective.

As the manufacturer we are responsible for our products operating in a safe manor. Due to our liability, we do not sell technical parts for our Vaporizers nor do we provide technical specifications on our parts. Any repairs not executed by our repair service violate our warranty guidelines. Therefore, we ask you to send in your vaporizer to us for repair.

Please initiate an RMA by registering your device for repair with us.


The metal parts of my VOLCANO HYBRID Filling Chamber are showing signs of wear.

We improved the VOLCANO HYBRID filling chamber. We are providing the updated filling chamber cylinder and a insert for the heating element to all HYBRID owners free of charge. Please follow this link to request your replacement.

In the meantime, we ask you to adhere to these cleaning and handling instructions. They are only relevant until you receive the new filling chamber cylinder which will come with simplified cleaning and handling guide lines.


My issue is not listed.

Please initiate an RMA by registering your device for repair with us.

The following pages and information
are directed only towards adults!

You must be older than 19 years old to enter this page.
Date of birth