The battery life has shortened.
A battery's lifetime is limited. After hundreds of charging cycles there will be a decrease in performance. This is the case with any battery, though we tried to prolong battery life as much as possible with the help of a sophisticated battery management. We do offer a service for a reasonable price. It includes the replacement of the battery and exchange of all wear and tear components like seals and screens.
If you are interested in having your unit serviced, please initiate an RMA by registering your device for repair with us.
I can not connect my CRAFTY to the CRAFTY Remote Control App.
First of all please reset the CRAFTY by pressing the button for 10 seconds. Then please try the following steps to establish a connection: Switch off CRAFTY for 5 minutes or more. Switch off Wi-Fi on your smartphone. Switch off Bluetooth® on your smartphone. Switch off smartphone and restart. Switch on Bluetooth® with Wi-Fi still switched off. Open the CRAFTY Remote Control App, switch on CRAFTY to connect. Please assure that no other Bluetooth® device is connected to your smartphone. If the serial number of your CRAFTY consists of letters and numbers, please try typing the big letter O instead of the number 0 and the other way around.
If there are still issues or any further questions, please initiate an RMA by registering your device for repair with us and let us know what type of smartphone or operating system you are using.
My CRAFTY is not charging.
Please try charging the CRAFTY through a different USB cable from a device like a computer. This way you can determine whether the unit or the charger is defective. If the charger is faulty, you will need a replacement CRAFTY Power Adapter.
If this does not help, please reset your CRAFTY by pressing the On-Off-Button for 10 seconds or via the CRAFTY Remote Control app.
If the malfunction is on the unit, please initiate an RMA by registering your device for repair with us.
My CRAFTY does not produce any vapor.
Please make sure to free your Cooling Unit and Filling Chamber from any resin by cleaning it as described in the Instructions for Use. If the Cooling Unit is clean and the issue persists, please remove the Cooling Unit from the base and press a finger on the hole where the air flows through, it should be sealed. Please inhale through the Mouthpiece. If you feel an airstream, the Cooling unit might be leaking and you will need a replacement.
If the Cooling Unit is just fine, please initiate an RMA by registering your device for repair with us.
My issue is not listed.
Please initiate an RMA by registering your device for repair with us.